Throughout this Privacy Statement, we refer to your 'personal information' which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information.
We will post any changes to this Privacy Statement on the www.mrluxfords.com website, so we encourage you to check this Privacy Statement from time to time.
In addition to the provisions of this www.mrluxfords.com website Privacy Statement, there may also be specific and additional privacy provisions that apply to certain sections of the www.mrluxfords.com website. As those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of an inconsistency between the provisions of this www.mrluxfords.com website Privacy Statement and those other specific and additional provisions, the specific and additional provisions will prevail.
1.1 Information Collected
The information about you which we may collect through the www.mrluxfords.com website includes any messages or comments you submit to us via the www.mrluxfords.com website. Information collected includes:
any details you provide to us as part of a service query or quote request;
any details you provide to us in the process of booking or acquiring a service;
any details you provide to us in the process of becoming a registered user of the www.mrluxfords.com website;
any messages or comments you submit to www.mrluxfords.com via the message board facility;
any messages or comments you email www.mrluxfords.com or www.mrluxfords.com's employees, officers or agents, which may include personal information such as your name and email address;
information collected when you participate in an online survey; and
your email address if you subscribe to our newsletters or mailing lists.
All personal information you provide to www.mrluxfords.com over the internet while acquiring a travel product or service is passed through a secure, encrypted connection. The connection is over a protocol called secure sockets layer (SSL). www.mrluxfords.com uses a strong form of SSL encryption (128-bit), which provides a very high level of protection against unauthorised access.
Once your personal information and any payment details have been received by www.mrluxfords.com's computer systems via the www.mrluxfords.com website, we take all reasonable precautions to securely pass and store that information in www.mrluxfords.com's database system.
If you have not proceeded to purchase products or services on which you have requested a quote, then after 30 days any record of that quote in our system will be removed.
In common with many commercial websites we may also collect aggregated information which tells us about visitors to the www.mrluxfords.com website but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the www.mrluxfords.com website are most commonly accessed. This information is used by us to help to administer and improve the www.mrluxfords.com website.
The www.mrluxfords.com website may offer interactive facilities, games, calculation devices, and fare-finders. If you use any interactive features, we may, but generally do not, capture personal information which you enter when using these features.
You may browse through information-only areas of the www.mrluxfords.com website without providing any personal information to us. However, we may not be able to provide the full range of services through the www.mrluxfords.com website if we are not provided with the information outlined above.
1.2 Message Board
This www.mrluxfords.com website provides a 'Message Board' facility where you can post to a public forum your information, content, comments or opinions. Please be aware that you should be cautious before submitting any personal information using this facility, as that personal information will be publicly available to all other users of the www.mrluxfords.com website. Please note that other users may be located outside Australia.
1.3 Emailing www.mrluxfords.com
When you send us an email, the contents of your email is retained by www.mrluxfords.com online in www.mrluxfords.com's email system. Any personal information contained in those messages will only be used or disclosed in ways set out in this Privacy Statement. The message content may be monitored by our service providers or www.mrluxfords.com employees for purposes including trouble shooting, compliance auditing and maintenance or where email abuse is suspected.
1.4 Use and disclosure of information
We will use or disclose personal information that we collect through the www.mrluxfords.com website or email:
in accordance with this Privacy Statement;
where you have consented to the use or disclosure; or
for the main purpose(s) for which we collected it, or for related purposes which you would reasonably expect, which may include:
subject to the Privacy Act 1988 (Cth), to provide you with information relating to www.mrluxfords.com or promotional details about products and services that may be of interest to you, unless you have previously advised us that you do not wish to be contacted for those purposes;
purposes related to www.mrluxfords.com's research (including market research), planning, service development, security, testing and risk management;
purposes connected with the operation, administration, development or enhancement of the www.mrluxfords.com website; and
where a third party acquires, or wishes to acquire, an interest in www.mrluxfords.com
We may provide the personal information we collect through the www.mrluxfords.com website or email to third parties. The types of third parties to whom we would usually disclose that personal information may include:
the ultimate providers of travel or related products or services which you seek to acquire via the www.mrluxfords.com website (for example airlines, hotels, insurance companies);
our service providers who assist us in providing the www.mrluxfords.com website and our products and services (for example internet and technology service providers, and our auditors, mail houses and delivery companies); and
organisations with whom we have co-promotional arrangements (and any agents used in administering such arrangements); and
www.mrluxfords.com's related bodies corporate.
The www.mrluxfords.com website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.
We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
1.7 Access to information
If you wish to request access to any personal information which we hold about you as a result of our information collection practices outlined in this Privacy Statement, please contact us using the "Contact details" set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information to you.
1.8. Contact details
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us as set out below:
101 Turbot Street
Brisbane QLD 4000
Or email us
Version 1 - 13 Feb 2006
We must comply with the Australian Government's privacy laws and the Australian Privacy Principles. Personal information is defined in these laws, and for the purposes of this policy, the information scanned from your photo ID includes personal information.
This policy describes how we will meet our obligations under the privacy laws and sets out our commitment to protect your personal information collected as part of the ID scanner process.
Consideration of personal information privacy
2.1 Open and transparent management of personal information
When scanning your ID we collect your personal information to meet our obligations under the Queensland liquor laws. This personal information consists of, and is limited to:
your date of birth
the photograph appearing on your photo ID.
All personal information is securely held and managed at this venue and by our approved operator QikID Pty Ltd. Our approved operator is also subject to the Australian Government’s privacy laws.
2.2 Anonymity and pseudonymity
By law, we must operate our ID scanners from 10pm on days that we are approved to permanently trade past 12 midnight.
During these times, you cannot enter our venue without your identification being scanned. An exception applies if you are exempted under the Liquor Act from this requirement.
The only identification accepted is current photo ID as follows:
an Australian driver licence or learner permit
an adult proof of age card
a recognised proof of age card (e.g. Keypass identity card)
a passport (from any country)
a foreign driver licence (displaying the name, photo and date of birth of the licence holder). Note: Where a foreign driver licence is not written in English, an international driver permit issued in the foreign country of origin (and including a photo of the licence holder and translation) should be presented with the foreign driver licence.
It is an offence for a person to use false ID to gain entry into our venue. The maximum penalty of 40 penalty units applies.
Collection of personal information
2.3 Collection of solicited personal information
We are required by law to scan your photo ID prior to letting you into our venue, unless you are exempt under the Liquor Act. We must refuse entry if you choose not to produce your photo ID, or if you have been issued with a banning order that applies to this premises.
The information collected by us is used strictly for safety and security purposes to identify if you have been issued with a current banning order or licensee ban. The information may also be used to create a licensee ban from this venue.
2.4 Dealing with unsolicited personal information
The ID scanner system does not collect or use unsolicited personal information.
2.5 Notification of the collection of personal information
Our staff will alert you to the ID scanner requirements prior to scanning your photo ID.
Your personal information will only be scanned in your presence.
We must also:
display notification of the personal information to be collected under the ID scanner requirements at each public entrance to our venue, and the conditions and requirements related to such (referred to as a 'Collection Notice').
Dealing with personal information
2.6 Use or disclosure of personal information
Your personal information will be stored at our venue and by our approved operator in a way that protects it from unauthorised access, modification and disclosure.
The venue and our approved operator have access to your personal information for the purpose of maintaining the system and responding to lawful requests from a law enforcement agency.
If you have been issued with a banning order or licensee ban, the approved operator will alert us to these bans. If you are subject to police or court ordered ban for this venue, we cannot allow you to enter the premises.
2.7 Direct marketing
The personal information held by this venue is not used or disclosed for the purpose of direct marketing.
2.8 Cross-border disclosure of personal information
Your personal information is securely managed and held by Elixir Rooftop and our system provider, QikID. This information will not be transferred in a readable format outside of Australia.
2.9 Adoption, use or disclosure of government related identifiers
Government issued identifiers such as passport numbers are not collected or used as part of the ID scanner system.
Integrity of personal information
2.10 Quality of personal information
We rely on the information provided to us by you to be accurate and current.
When we scan your photo ID, our staff will ensure the accuracy of the scanned information by comparing it with the information contained on your photo ID.
2.11 Security of personal information
We take steps to ensure that your personal information is not misused. Data is stored in a secure environment and all data communications are encrypted.
Your personal information is automatically and permanently deleted from the ID scanner system 30 days after it was collected. However, information on banned persons will be held in the system for the period of the ban, which may exceed 30 days.
Access to, and correction of, personal information
2.12 Access to personal information
You have the right to request access to what personal information is held about you. You can contact us or our approved operator to request this information.
You will need to provide photo ID before any information can be released. Some exceptions apply, such as where access would be likely to interfere with criminal matters, or other breaches of the law.
2.13 Correction of personal information
You can contact us and ask to correct the personal information that is held about you.
We will require satisfactory proof and/or explanation of the inaccuracy before we consider correcting your personal information.
Contacts and complaints
If you believe we have breached your privacy, or if you want to raise any issues you may have about privacy at our venue, please contact us by the following methods:
Phone: +61 7 3363 5555
Phone: 1300 553 256
In making a complaint to us about privacy, please give us enough details to be able to identify your concerns and respond appropriately. You must provide us with your name and contact details and a description of your complaint. We will respond to you in a reasonable time frame (usually not more than 30 days).
We are also required by law to notify the Queensland Office of Liquor and Gaming Regulation, within 14 days of any written complaint by you about a breach of privacy.
If you are unhappy with how we handle the complaint or do not receive a response within 30 days, you have a right to take the complaint to the Office of the Australian Information Commissioner.
Office of the Australian Information Commissioner
Phone: 1300 363 992